What happened

Hello Slice of NY,

My husband, Brian, and I have been enthusiastic customers of Slice of NY since it opened. Brian's from Long Island, and was ecstatic about how much your pizza reminded him of home. We've evangelized you guys to pretty much anyone who'd stand still long enough to listen!

Our last few trips, however, have been really disappointing. We always order for pickup well in advance, and show up on time. In the last three orders, though, I've had my order lost once, misplaced once, and was told that my pizza had been sold to someone else the third time. Each time I had to wait for a new pizza to be made. When you have a hungry family at home, this can get problematic.

You're busy, though, and we love your food, so I let it go. But this last time -- when my pizza was given to someone else -- after waiting 25 minutes, I was called up by name and given what was supposed to be my pizza. I was desperate to get home, so I didn't check. I paid, grabbed it and went. When we opened it, it was a) cold, and b) not at all a large pepperoni with extra cheese. It was a cold plain cheese pizza.

Alright, I'm finally going to complain. C'mon, what happened, guys? Once in a while I can see a glitch. But three times in a row, and being given the wrong order -- and a COLD wrong order -- after making someone wait? What's up?

Thanks for your time,

Cat Quirion
499 Rosewood Avenue
San Jose, CA 95117 (Yeah, we live practically around the corner)
408-423-9184

Inappropriate?